FREE SHIPPING ON ORDERS OVER $35

We do guarantee our products to perform as advertised and within reason. Plush toys are not guaranteed except that they will work correctly upon receipt. Plush toys are not recommended for aggressive chewers and chompers.

We gladly accept for return or exchange on defective and incorrectly shipped products within 30 days of purchase. Simply email us at info@petqwerks.com with your order number. A return label will be emailed to you within 2 business days so you can send your item back with its packing slip. We will ship the replacement or exchange once the returned items are received. 

If you have requested a return, we will credit your account within 1 business day upon receipt of returned items.